Frequently Asked Questions

Everything you need to know about your gear and orders.

What is the return policy for used equipment?

We offer a 30-day playability guarantee. If you are not satisfied with your sports gear after use, you can return it for store credit or an exchange.

Do you offer international shipping for bulky items?

Currently, we ship within the continental US. Bulky items like bikes and treadmills require specialized freight shipping which is calculated at checkout.

How can I track my order status?

Once your order is processed, you will receive an email with a tracking number. You can also view your order progress in the 'My Account' section of our website.

Are your products covered by a manufacturer warranty?

Yes, all our products are 100% authentic and come with full manufacturer warranties. We also provide additional support for claims on premium gear.

Do you provide professional assembly for bicycles?

Absolutely. All bikes purchased online can be picked up fully assembled at any of our local hubs, or shipped 85% assembled with tools provided.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Affirm for high-performance equipment.