Returns & Exchanges

We want you to love your gear, which is why we offer a 90-day return policy on most items to ensure you have the best experience on your next adventure. Whether you shopped online or at one of our community hubs, we make the process simple and stress-free.

1

Pack Your Gear

Place your unused items back in their original packaging with all tags attached to ensure a smooth processing experience.

2

Generate a Label

Visit our online returns portal to print a prepaid shipping label or locate your original store receipt for an in-person drop-off.

3

Ship or Drop Off

Affix the label to your package and drop it at any authorized carrier location, or simply bring the items to any Sports Basement storefront.

4

Receive Your Refund

Once our team inspects the gear, we will issue a refund to your original payment method or provide store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing